Frequently Asked Questions
Everything you need to know about our premium wool essentials.
What makes Merino wool better than traditional wool?
Merino wool is much finer and softer than regular wool, making it itch-free and comfortable against sensitive skin. It also naturally regulates body temperature and wicks away moisture.
How should I wash and care for my Woolino garments?
We recommend machine washing on a gentle wool cycle with a wool-approved detergent. Lay flat to dry out of direct sunlight to maintain the garment's shape and fiber integrity.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Simply visit our returns portal to start your request.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Are your products ethically sourced?
Absolutely. We only source Woolmark-certified Merino wool from farms that practice sustainable land management and strictly adhere to non-mulesing animal welfare standards.
How do I know which size to order?
Please refer to our comprehensive Size Guide located on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.